FAQ

Best Care Vets Beaconsfield is conveniently located at 14 Woods Street, Beaconsfield, VIC 3807—the highly visible historical site of the former Beaconsfield Veterinary Centre. Our clinic features excellent accessibility just off the Princes Highway and provides ample dedicated on-site parking to ensure stress-free arrivals for you and your pets. We proudly serve pet owners across Beaconsfield, Officer, Berwick, and Pakenham.

To accommodate busy professionals and commuting families, we provide extended 6-day operating hours. Best Care Vets Beaconsfield is open Monday through Saturday: Monday–Friday 8:00 AM – 7:00 PM, Saturday 9:00 AM – 4:00 PM. For minor follow-up concerns, we also offer convenient telehealth consultations so you can speak to our veterinary team from the comfort of your home.

Yes, we are warmly welcoming new clients and patients to our brand-new, modern small-animal clinic! You can easily schedule an appointment through our online booking platform on our website or by calling our friendly reception team directly.

Yes. We understand that pet illnesses and accidents happen unexpectedly. Best Care Vets guarantees same-day urgent care appointments to address emergencies promptly during our regular operating hours. Equipped with a state-of-the-art critical care facility, point-of-care laboratory testing, and advanced digital X-ray systems, our team can deliver rapid diagnostic results and accurate treatment plans on the spot.

We are a comprehensive, full-service companion animal hospital. Our medical capabilities include: • Routine veterinary preventive care (vaccinations, parasite control, microchipping). • Advanced veterinary dental care and oral surgery. • Routine and complex soft-tissue surgeries (including spey and neuter procedures). • In-house diagnostics (digital X-rays and point-of-care lab blood tests). • Structured pet wellness plans tailored specifically to local pet needs.

Yes, as part of our commitment to accessible care, we offer a dedicated mobile and home-care veterinary service. This service is specifically designed for seniors, clients with mobility challenges, multi-pet households, and sensitive palliative or end-of-life care needs. Our mobile vet service safely covers Beaconsfield, Beaconsfield Upper, Officer, and Berwick.

Our clinical philosophy is anchored in our vision of "Best Care, Happy Hearts". We proudly implement Fear-Free handling techniques across all consultations and procedures. This means our staff is trained to recognise subtle signs of stress, use gentle handling methods, and adapt the environment to ensure a calm, low-stress, and positive experience for both dogs and cats.

Our practice is an extension of the highly successful, multi-award-nominated Pound Road Veterinary Clinic group. The medical and operational leadership team brings over 30 years of combined Australian and international veterinary experience: • Dr. Pamu Kularathna (BVSc, PhD): A highly accomplished veterinary scientist, general practitioner, and healthcare entrepreneur with 15+ years of industry experience. • Dr. Damitha Dahanayaka (BVSc): A senior small-animal general practitioner acclaimed for his clinical proficiency, compassionate approach, and expert management of complex medical cases. • Ms. Samantha Cole-Surjan: Our Head Veterinary Nurse and Practice Manager, bringing nearly 20 years of clinical nursing leadership and dedicated client education expertise.

We generally recommend routine desexing between 5 to 6 months of age. However, timing can vary slightly depending on your pet's breed, size, and lifestyle. Our vets will provide a personalized recommendation during your pet's early health checks.

Yes. We believe every animal deserves premium care without financial stress. We accept major credit and debit cards and partner with flexible payment options like GapOnly, VetPay, After Pay, Zip Pay and payment plans to help manage unexpected medical or surgical costs seamlessly.